Privacy Policy
Last updated: 7 April 2026
Applies to: rekafitnmove.ca, online coaching services, related forms, communications, and client accounts used through third-party platforms such as ABC Trainerize.
This Privacy Policy explains what personal information we collect, how we use it, when we share it, how we protect it, and the choices available to you. It is intended to complement our Terms and Conditions, not replace them.
1. Who we are
Reka Fit’n’Move (“we”, “us”, or “our”) provides online fitness, wellness, and menopause-informed coaching services. For privacy questions, requests, or complaints, you may contact us using the contact details at the end of this policy.
2. What this policy covers
This policy applies to personal information collected through our website, intake forms, consultations, coaching communications, newsletters, program delivery tools, and client accounts accessed through approved third-party platforms. It does not apply to third-party websites, applications, or payment systems that operate under their own terms or privacy policies, even if they are linked from or used alongside our services.
3. The personal information we may collect
Depending on how you interact with us, we may collect or receive the following categories of personal information:
Identity and contact details, such as your name, email address, phone number, city or province, and emergency contact details if you choose to provide them.
Account and service information, such as your login details, purchase history, subscription status, appointment details, and records relating to the programs or services you buy.
Coaching and wellness information that you voluntarily provide, such as training goals, exercise history, injuries or limitations, menopause-related symptoms, lifestyle information, nutrition preferences, progress metrics, check-ins, messages, photographs, or videos.
Technical and website usage information, such as IP address, browser type, device information, pages visited, session activity, and similar analytics data collected through cookies or comparable technologies.
Communication records, such as emails, forms, support requests, consultation notes, and other messages exchanged with us.
We do not ask you to send payment card numbers by email or standard website forms. Payments are generally processed by third-party payment providers or integrated checkout tools.
4. How we collect information
Directly from you when you submit a form, purchase a service, book a consultation, create an account, complete an intake questionnaire, send us a message, or upload information through a coaching platform.
Automatically, when you visit our website or use connected tools, including through cookies, analytics, server logs, and similar technologies.
From service providers or platform partners that support service delivery or payment processing, where permitted by their systems and your settings.
5. How we use your information
We may use your personal information for the following purposes:
To provide, administer, and improve our coaching services, programs, content, and client support.
To create and manage your client account, onboarding, scheduling, program delivery, and progress tracking.
To communicate with you about your purchases, appointments, account activity, updates, or service-related matters.
To process payments, manage subscriptions, investigate billing issues, and maintain transaction records.
To personalize coaching recommendations based on the information you choose to provide.
To maintain website security, detect misuse, troubleshoot problems, and analyze website performance.
To send newsletters, educational content, promotional messages, or other marketing communications where you have consented or where permitted by applicable law.
To comply with legal, regulatory, tax, insurance, accounting, or risk-management requirements.
6. Consent
By providing personal information to us, using our website, or enrolling in our services, you consent to our collection, use, and disclosure of your information as described in this policy and our Terms and Conditions, subject to applicable law.
Certain information, particularly coaching and wellness information, is voluntary. However, if you choose not to provide information that is reasonably necessary for service delivery, we may be unable to provide or continue certain services.
You may withdraw consent to certain uses of your information, subject to legal, contractual, operational, and recordkeeping requirements. Withdrawal of consent may affect our ability to continue providing services.
7. When we may share your information
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may disclose or make information available to:
Service providers that help operate our business, such as website hosts, email providers, analytics tools, cloud storage tools, administrative tools, payment processors, and coaching platforms such as ABC Trainerize.
Professional advisors, insurers, or legal representatives where reasonably necessary to protect our business, enforce our agreements, or respond to claims.
Government authorities, regulators, courts, or law enforcement where required or permitted by applicable law.
A purchaser, successor, or counterparty involved in a proposed or completed sale, transfer, restructuring, or similar transaction involving all or part of our business, subject to appropriate confidentiality measures where practicable.
Third-party providers may collect, process, store, or secure information on their own systems under their own terms and privacy practices. While we seek to use reputable providers and reasonable configuration and access practices, we do not control every aspect of third-party systems and cannot guarantee their independent security or performance.
8. Cross-border processing and third-party platforms
Some third-party service providers may store or process personal information outside your province or outside Canada. As a result, your information may be subject to the laws of other jurisdictions and may be accessible to foreign courts, regulators, or law-enforcement authorities in accordance with those laws.
If you use a third-party coaching or payment platform linked to our services, that platform may act as an independent service provider or may collect information directly from you. You should review the privacy terms of those providers separately.
9. Cookies, analytics, and similar technologies
Our website may use cookies, pixels, local storage, or similar technologies to support site functionality, remember preferences, understand traffic patterns, and improve user experience.
You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality or the availability of certain features.
10. Marketing communications
If you subscribe to newsletters or agree to receive marketing messages from us, we may send you emails or similar electronic communications about services, content, promotions, and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us directly. Service-related communications, transaction notices, and
account notices may still be sent where necessary.
11. How we protect your information
We use safeguards that are reasonable in light of the sensitivity of the information and the nature of our business. These may include password protection, limited access on a need-to-know basis, the use of reputable third-party service providers, administrative controls, and commercially reasonable technical and organizational measures.
No method of internet transmission, cloud storage, software platform, email communication, or electronic system is completely secure. Accordingly, we cannot guarantee absolute security and are not responsible for unauthorized access, loss, theft, misuse, or disclosure caused by events outside our reasonable control, including failures or incidents affecting third-party systems.
12. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to manage our business relationship with you, and to satisfy legal, tax, accounting, insurance, dispute-resolution, fraud-prevention, and recordkeeping requirements.
When information is no longer reasonably required, we will seek to delete, destroy, anonymize, or de-identify it in a manner appropriate to the circumstances, subject to technical feasibility and lawful retention needs.
13. Data incidents and breach response
If we become aware of a privacy or security incident affecting personal information in our custody or control, we will assess the circumstances and take steps we consider appropriate in light of the information involved, the source of the incident, and applicable legal requirements.
Where required by applicable law, we will make any required reports, notifications, or records relating to a reportable breach. However, incidents involving third-party platforms may also require you to review or deal with notices issued directly by those providers under their own policies and procedures.
14. Access, correction, and privacy requests
Subject to applicable law and lawful exceptions, you may request access to personal information we hold about you and request corrections where that information is inaccurate or incomplete.
You may also request withdrawal of consent for certain uses or request deletion of certain information. We may decline or limit a request where permitted or required by law, or where the information must be retained for legitimate business, legal, accounting, fraud-prevention, insurance, or contractual purposes.
To make a request, please contact us using the contact details below. We may need to verify your identity before responding.
15. Children
Our website and services are intended for adults and are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18 through our coaching services or website. If you believe that a minor has provided personal information to us improperly, please contact us so we can review the situation.
16. Third-party links
Our website or communications may contain links to third-party websites or resources. We are not responsible for the privacy, content, security, or practices of third-party sites, tools, or services not operated by us.
17. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective or last-updated date. Your continued use of our website or services after the effective date of an updated policy constitutes acknowledgment of the updated policy to the extent permitted by law.
18. Contact
If you have questions, concerns, or requests about this Privacy Policy or our handling of personal information, please contact:
Reka Fit’n’Move
info@rekafitnmove.com
If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada.